ZetaLoop

Privacy Policy

Last updated: October 29, 2026

ZetaLoop builds custom AI workflows that replace manual, repetitive work in businesses. This includes Pulse, an AI agent for business development that surfaces company and contact intelligence, as well as bespoke automations covering document processing, research, data workflows, and monitoring. This policy explains what data we collect, how we use it, and how we protect it.

1. Information We Collect

  • Account data: Your name, email address, and hashed credentials provided when you sign up.
  • Search and query data: The market descriptions, filters, and search criteria you submit to Pulse. These are used to execute your requests and stored as part of your search history.
  • Company data: Company name, website domain, industry, headcount, HQ location, description, technology stack, and funding information retrieved to populate your search results.
  • B2B contact data: Professional contact information retrieved at your instruction, including full name, job title, seniority level, department, work location, LinkedIn profile URL, email address, and phone number. This data relates to individuals in their professional capacity only. It is sourced exclusively from GDPR-compliant third-party data providers who collect and license this data under legitimate interests as their lawful basis.
  • Integration credentials: API keys for third-party services you connect (such as CRM providers). Stored encrypted and used only to execute your requests.
  • Usage data: Logs of searches, enrichment runs, credits consumed, and actions taken, used to operate the service and provide your activity history.

2. How We Use Your Data

  • To execute your searches, automations, and workflow requests
  • To retrieve and enrich data from third-party sources at your instruction
  • To push results to your connected CRM, tools, or export files as directed
  • To track credit usage and provide your activity history within the dashboard
  • To improve our service through aggregated, anonymised analysis. We never use your data to train models serving other clients.

3. Data Storage and Security

  • Storage location: All customer data and personal data processed through our platform is stored on servers located in Ireland (European Union). No personal data is transferred outside the EEA.
  • Encrypted credentials: Third-party API keys are stored encrypted and never exposed outside the request that requires them.
  • Minimal retention: Enrichment data is stored in your account only as long as needed to support your workflow. You can delete searches and associated data at any time from the dashboard.
  • Encryption in transit and at rest: TLS for all data in transit, AES-256 for data at rest.
  • Access controls: Access to customer data is restricted to personnel who need it to operate and support the service.

We do not sell your data or your contacts' data to any third party.

4. Data Sharing

We share data only where necessary:

  • With company data and contact enrichment providers to fulfil your search and enrichment requests.
  • With your connected CRM or internal systems as directed by your configuration.
  • With infrastructure and AI model providers required to operate the service, under strict data processing agreements.
  • With legal authorities when required by law.

5. Third-Party Data and B2B Contact Information

Pulse surfaces B2B company and contact data sourced from third-party providers covering 70M+ companies. This data relates to companies and individuals in a professional capacity. We source only publicly available or legitimately licensed B2B data. You are responsible for ensuring your use of contact data complies with applicable laws, including GDPR and the UK GDPR, particularly around lawful basis for outreach.

6. Your Rights (GDPR)

We comply with UK GDPR. You have the right to access, correct, delete, or restrict the processing of your personal data at any time. If your use of Pulse involves processing personal data on behalf of your customers or targets, you are the data controller and we act as a data processor. Contact us to exercise your rights or to request a Data Processing Agreement.

7. Data Retention

Account and usage records are retained for up to 12 months after account closure, after which they are securely deleted or anonymised. Search results and enrichment data are retained for as long as your account is active. You can delete individual searches and their associated data at any time from the dashboard. You can request full account deletion at any time.

8. Cookies and Analytics

Our website uses analytics tools including Google Analytics to understand how visitors use the site. These tools may set cookies. You can opt out via your browser settings. We do not use cookies to track your customers or their interactions with your automations.

Questions or requests: privacy@zetaloop.ai