Terms of Service

1. The Service

ZetaLoop builds custom AI workflows that replace manual, repetitive work in your business. Our current products and services include:

• Pulse: An AI agent that accepts a plain-English market description, searches 70M+ company records for matches, surfaces buying signals (hiring activity, headcount growth, funding rounds), and returns verified decision-maker contacts. Access is credit-based: you purchase credits and spend them per enrichment action.
• CRM integration: Pushing Pulse results directly to your connected CRM.
• Custom AI workflows: Bespoke automations built around your data, tools, and processes — covering research and intelligence, document processing, data workflows, and monitoring. Scope and delivery terms are agreed in writing per engagement.

The features available to you depend on your credit balance and any written engagement agreement.

2. Your Responsibilities

• You are responsible for ensuring you have a lawful basis to process and contact individuals surfaced by Pulse. B2B prospecting requires a legitimate interest or other valid legal basis under GDPR and UK GDPR.
• You must not use ZetaLoop to send unsolicited communications to individuals with whom you have no legitimate business relationship.
• You are responsible for verifying and reviewing any AI-generated outputs before acting on them.
• You must not attempt to reverse-engineer, scrape, or resell data or outputs from the platform.
• You must not use the service for illegal purposes or in any way that violates applicable law.

3. Credits and Billing

• Pulse operates on a monthly credit plan. Each billing period you receive a set number of credits, which are consumed when you run enrichment actions (contact lookups, phone lookups, and similar). There are no per-seat or per-user fees.
• Unused credits do not roll over between billing periods unless stated in your plan.
• Plans are billed monthly and may be cancelled with 30 days' written notice. No refunds are issued for partial months already billed.
• Credit plan prices are displayed at the time of purchase. We reserve the right to update pricing with 30 days' notice.
• For custom AI workflow engagements, payment terms are set out in your engagement proposal. Invoices are due within the period stated.

4. Intellectual Property

You retain full ownership of your business data, customer data, and any documents or records processed through your automations. ZetaLoop retains ownership of the underlying technology, automation frameworks, and proprietary tooling used to build and operate the service. You are granted a limited, non-transferable licence to use the outputs of your automations for the duration of your engagement.

5. AI Output Disclaimer

Our automations use AI to extract data, generate summaries, enrich records, and draft content. While we design these systems carefully, AI outputs may occasionally be inaccurate or incomplete. You are responsible for reviewing any AI-generated content before acting on it where material business decisions are involved. ZetaLoop is not liable for errors in AI-generated outputs where reasonable human review was available.

6. Limitation of Liability

The service is provided in good faith based on agreed specifications. To the maximum extent permitted by law, ZetaLoop is not liable for indirect or consequential losses including lost revenue, missed opportunities, or data loss arising from use of the service. Our total liability in any engagement is capped at the fees paid by you in the three months preceding the claim.

7. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement. ZetaLoop will not disclose your automation configuration, business data, or customer data to third parties except as required to operate the service or as required by law.

8. Termination

Either party may end an ongoing engagement with 30 days' written notice. ZetaLoop may suspend or terminate access immediately in the event of a material breach of these Terms, non-payment, or use of the service in a manner that creates legal or reputational risk.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.